Terms and Conditions
1. Introduction
This website is operated by Corkbark UK (“we”, “us”, “our”). By accessing or using the website and/or purchasing goods, you agree to these Terms & Conditions (“Terms”). We may amend these Terms at any time; the latest version is available here. Your continued use indicates acceptance of any changes.
2. Legal Entity & VAT
We operate under the legal entity HSYGO Investments Ltd, trading as Corkbark UK. We are VAT-registered and will apply VAT at the applicable rate where required by law.
3. Privacy & Data Protection
We take your privacy seriously. Your personal data is handled in accordance with our Privacy Policy (compliant with UK GDPR and the Data Protection Act 2018). Please review it to understand how we collect, use, and protect your information.
4. Cookies
This website uses cookies to enhance user experience and functionality. By using our site, you consent to the use of cookies in accordance with our Cookie Policy. You may disable cookies via browser settings, though this may affect site performance.
5. Products & Storage
Natural product disclaimer: Cork bark is a natural material; no two pieces are identical. Product images are for illustrative purposes only - actual items may vary in shape, texture, size, and colour.
Warehouse storage: All bark is stored in a dry warehouse to preserve quality.
6. Preparation & Handling
Cork bark is fumigated and treated to eliminate 99% of potential insects. However, as a natural product, traces of insects may occasionally be present. We strongly recommend rinsing or baking before use in animal enclosures.
7. Wholesale Orders & Surcharges
Wholesale orders are sold by weight (kg). If you require bark in specific sizes, we may apply a surcharge to cover additional sorting or processing. You will be notified and asked to agree to any surcharge before processing.
8. Order Processing & Delivery
Orders are processed within 48 hours of receipt, excluding weekends and public holidays.
Standard UK shipping is estimated at 3–5 working days. These times are estimates, not guarantees.
Once dispatched and tracking confirms delivery, risk and ownership transfer to you, and we are no longer responsible for loss, theft, or damage.
9. Pricing & Payment
All prices are subject to change. Orders are confirmed at the time of payment. Payments are processed securely, and credit card data is encrypted during transfer.
10. Returns & Faulty Goods
We reserve the right to refuse or cancel any order, including suspected automated or abusive orders.
Returns are only accepted for faulty, damaged, or incorrect items.
Returns due to personal preference or change of mind are not accepted. We encourage review of product descriptions before purchase.
Report damages or faults within 14 days of delivery, with photographic evidence. Upon verification, we will refund or replace at our discretion (excluding original postage costs).
11. UK Consumer Rights
These Terms comply with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Consumers have the right to cancel within 14 days for distance purchases, except for made-to-measure or perishable items.
12. Limitations of Liability
We exclude all liability for indirect, incidental, or consequential loss to the fullest permitted by law.
Our liability for defective goods is limited to repair, replacement, or refund, as allowed by UK consumer law.
13. Governing Law & Disputes
These Terms are governed by the laws of England and Wales. Disputes not settled by agreement will be resolved in courts of England and Wales.
14. General Provisions
If any provision is deemed unenforceable, the remainder shall remain in force.
These Terms, together with our Returns Policy and Privacy Policy, form the entire agreement.
Failure to enforce any right doesn’t constitute a waiver.
15. Contact Information
For terms-related questions, contact us at orders@corkbark.co.uk or call 07377 318202.